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// help center

Need a hand?
We've got you.

Most issues have a quick fix below — restore your Pro purchase, sync iCloud, smooth out a frame hitch. If you can't find it, drop us a line and we'll dig in personally.

// frequently asked

Questions, answered.

Gameplay

How do color dimensions work?

You're always in one of three dimensions: cyan, magenta, or yellow. Tap the right side of the screen to cycle. Same-color obstacles are lethal; same-color crystals are collectable. Off-color of either fades to a non-lethal, non-collectable outline. The shift is the verb. Color is the puzzle.

What's a power vs a boost?

Powers are earned in-run by collecting four same-color crystals. Cyan triggers Hyperdrive (5s), magenta triggers Shield (6s), yellow triggers Magnet (7s). They're free and recharge as you play.

Boosts are unlocks you bring into a run. There are four: Ghost Mode (invisibility, 8s), Prism Clone (one-hit extra life), Time Fracture (slow-mo + 2× crystal score, 7s), and Dimensional Maelstrom (screen-clearing detonation, 10s). Each unlocks at a score milestone or can be bought with crystals; Pro Edition grants all four immediately.

When does Prism Mode activate?

Chain a combo of ten in any single dimension and Prism Mode kicks in for ten seconds — every color collectable, full rainbow visuals, 10× score. Best opportunity to lap the leaderboard.

Is color-blind support available?

Yes — always on. Each dimension has both a color and a glyph: cyan ●, magenta ■, yellow ▲. The glyphs are baked into every crystal, obstacle, HUD pip, and dimension badge so you never need to read color alone.

Pro Edition & Purchases

How do I restore Pro on a new device?
  1. Open Prism Runner.
  2. Open Settings (gear icon) or the in-game Store.
  3. Tap Restore Purchases and sign in with the Apple ID that bought Pro originally.

Pro unlocks all four boosts (Ghost Mode, Prism Clone, Time Fracture, Dimensional Maelstrom) and the three premium biomes (Cyberpunk Tokyo, Deep Reef, Dragon's Hoard). One purchase covers every device on your Apple ID — no separate checkouts for iPhone and iPad.

What's included in Pro Edition?

$9.99 one-time, no subscription. You get:

  • Ad-free runs across every mode
  • All four boosts unlocked immediately: Ghost Mode, Prism Clone, Time Fracture, Dimensional Maelstrom
  • Three premium biomes added to the rotation: Cyberpunk Tokyo, Deep Reef, Dragon's Hoard

Cosmetic skins are not currently for sale — you'll see them in the menu, but the in-game store is paused. They'll return in a future update.

Refund policy?

Refunds for App Store purchases are handled by Apple. Submit a request at reportaproblem.apple.com within 90 days — Apple usually decides within a few days.

If something specific went wrong on our end, email us first. We'll often help directly.

Technical

Score not syncing between iPhone and iPad
  1. Confirm both devices are signed into the same iCloud account: Settings → [your name] → iCloud.
  2. Make sure iCloud Drive is enabled and Prism Runner appears in the app list under iCloud.
  3. Open Prism Runner on each device and tap Sync now in settings.

Save data, cosmetic selections, unlock state, and crystal balance all sync via iCloud. Game Center handles the leaderboards and achievements separately.

Frame hitches or thermal throttling

Prism Runner targets 120 FPS on ProMotion devices and 60 FPS elsewhere. If runs feel choppy:

  1. Force-quit and relaunch the app.
  2. Check Settings → Battery → low-power mode (it caps the GPU).
  3. Cool down a hot device — long sessions outdoors can throttle iPhones.
  4. Update to the latest iOS version. Apple ships scheduler fixes regularly.
Audio cuts out or sounds wrong

Each biome has its own ambient layer plus three crystal pitches (cyan/magenta/yellow). If something's off:

  1. Toggle the silent switch off and back on.
  2. Check that no other audio app (call, music, podcast) is monopolizing the audio session.
  3. Restart the app.

If a specific biome's audio sounds broken, please email — that's almost always a bug and we want to fix it.

Game won't launch
  1. Force-quit, then relaunch.
  2. Restart the device.
  3. Confirm your iOS is at least the version listed on the App Store page.
  4. Reinstall the app — your iCloud save will return after sign-in.
// still stuck?

Talk to a human.

One person makes Prism Runner. Email is the fastest way to reach me — usually back inside 24 hours, often sooner. Include your iOS version, device model, and a brief description of what happened.

Built solo by Drew Galbraith. No outsourced support tier — every reply is from me directly.